Even to locate the source of the issue is very complicated in such cases. The problem can be related to other add-ins, not only yours. That is a widely spread problem when dealing with Office COM add-ins. We now fixed this in a new patch and still awaiting results from customers, but in the meantime are there any more options to debug such a random crash? Hope anyone can help us here. The crash happens on several Outlook builds, old or new, monthly channel or semi channel, doesn't matter.įrom our code we were finally able to simulate one crash after running an analysis in VisualStudio which warned us about some potential NullExceptions, when testing with that we could simulate one Outlook crash pointing to Kernelbase.dll. The crash always reports an Event ID 1000 in the Event Log, which points the faulting module to kernelbase.dll / olmapi32.dll / wwlib.dll / ntll.dll.
We have spent weeks gathering and analyzing logs. So far it has been impossible to reproduce, we can only analyze the logs after the fact and the only thing we know so far is that if we turn one specific add-in off, then the problem stops (it's a local add-in that helps sending e-mails with a configurable template). I wanted to share in case some other soul out there was ripping his/her hair out with this same issue.From a lot of our customers, we have been getting complaints that Outlook unexpectedly crashes (complete process restart) when using our plugin.
Settings -> Ease of Access -> Text Cursor. But sure enough, tested multiple times, and when the setting is enabled, it crashes, when it is disabled, it does not. I had just changed some settings in the Windows Control Panel. No new updates had been installed since before yesterday. Then a coworker of mine started having the same problem. I again installed Office 2019 and life was good again. cached mode, repair of Office, complete reinstall of office, windows updates, office updates) NOTHING WORKED. I went through all of the typical tests (disable addons, safe mode, clear outlook cache, online vs. I would get frustrated and start googling again, and came up empty every time. Knowing I was going to be getting a different machine in the near future, I decided to just lived with it. Every time I opened a calendar invite, Outlook would just crash. It started when I was using Outlook on my PC at work. I have been fighting this for a few months now and finally this morning determined the cause.
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